For the Australian Post Office, Jim created an online internal communications & culture audit to uncover why Six Sigma was not being adopted by its employees. The audit discovered negative inferred messages were arising from senior staff’s’ behavior. Once corrected, Six Sigma launched successfully and saved the company $300 million in two years.
Australia Post Office
Find out why Six Sigma was not being accepted within the Australia Post staff?
Change management, communications, process improvement, strategy, cultural sensativity